Stellenangebote für: - PTV

Deine Aufgaben As an IT Administrator (Microsoft Specialist), you will be responsible for the administration, maintenance, and optimization of our Microsoft-based systems. This includes managing Active Directory, overseeing printing services, and ensuring the security and efficiency of our Microsoft 365 and Defender for Endpoint solutions. Your expertise will be crucial in maintaining a seamless and secure IT environment for our organization. Active Directory Management: Administer and maintain ...

Your mission Providing 1st and 2nd level support for our international customers Recording and processing of support cases in our Customer Service tool, considering our Service Level Agreements (SLAs) Proactively contributes to finding solutions in close collaboration with 3rd level support as needed Preparing support documentation, e.g., FAQs, Knowledge Base articles, … Proactive contributions to improving our support processes Keeping expertise up to date by continuous familiarization with new...