Stellenangebote für: - LEAD IT ARCHITECTURE MANAGER HAMBURG

Most CSM roles right now offer you Copilot, a few prompt templates, and a vague mandate to "use AI more." This isn't one of those roles. We're rebuilding customer success from the ground up around AI agents working alongside our team -- and we want a senior CSM to come in and lead that transformation in practice. Full tool freedom. Greenfield architecture. Direct collaboration with our CEO, our Head of Customer Success, and an external GTM strategist who is helping us design this build. And the ...

As the first Lead Client Relations, you will be the architect of our client success framework, defining the overall strategy for how we manage and scale our global customers and partnerships. You will bridge the gap between high-level business vision and operational excellence, setting the standard for enterprise-grade communication and sophisticated client success workflows. Working in close alignment with our management team, you will build from scratch, mentor the team, and design the cross-f...

As a Senior Client Relations manager, you will be the strategic engine behind our enterprise partnerships, turning high-level vision into operational success. You will take full ownership of the end-to-end journey for our most valued partners, navigating complex technical and business landscapes from UA Managers to Lead Developers. Combining deep SaaS business logic with a proactive growth mindset, you will lead seamless onboardings and identify key opportunities to drive expansion revenue. At j...